Privacy Policy

This Privacy Policy describes how Jet's Pizza ("we," "us," "our," or "the Company") collects, uses, discloses, and protects your personal information when you visit or use our website located at pizzajets-meal.click (the "Website"), place food orders, interact with our digital services, or otherwise engage with us. We are committed to protecting your privacy and handling your personal information in a transparent, lawful, and responsible manner consistent with applicable United States federal and state laws.

By accessing or using our Website, placing an order, or otherwise providing us with your personal information, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue your use of our Website and services immediately.

We encourage you to read this Privacy Policy carefully and contact us if you have any questions or concerns. Our contact details are provided at the end of this document.

1. About Us

Jet's Pizza operates as a food service business offering pizza, beverages, and related food products through our online ordering platform and physical locations. Our Website, pizzajets-meal.click, serves as an online portal for customers to browse our menu, place orders, track deliveries, and engage with our loyalty and promotional programs.

2. Scope of This Privacy Policy

This Privacy Policy applies to all personal information collected through:

• Our Website (pizzajets-meal.click) and any related subdomains or landing pages;
• Online food ordering systems, including guest checkouts and registered account orders;
• Email, telephone, or written communications with our team;
• Promotional campaigns, contests, or loyalty programs operated by Jet's Pizza;
• Customer feedback forms, surveys, or review submissions;
• Social media interactions where we collect or receive data about you.

This policy does not apply to third-party websites or services that may be linked from our Website. We encourage you to review the privacy policies of any third-party websites you visit.

3. Information We Collect

We collect various categories of personal information to deliver our food ordering services and improve your experience on our platform. Below, we outline the types of data we collect and how we gather them.

3.1 Personal Identification Information

When you create an account, place an order, or contact us, we may collect the following personal identification details:

• Full name — to address you properly and process your order;
• Email address — for order confirmations, account management, and marketing communications;
• Phone number — for delivery coordination and customer service follow-ups;
• Delivery address — including street address, city, state, and ZIP code, to fulfill your delivery orders;
• Billing address — for payment verification and fraud prevention;
• Date of birth — where required for age verification or promotional eligibility.

3.2 Payment and Financial Information

When you make a purchase through our Website, we collect payment-related information necessary to complete your transaction. This includes:

• Credit or debit card information (card number, expiration date, and CVV — processed through secure third-party payment processors);
• Digital wallet or alternative payment method identifiers (e.g., PayPal, Apple Pay, Google Pay);
• Transaction history and order receipts.

Note: We do not store your full credit or debit card numbers on our servers. All payment data is processed through PCI-DSS compliant third-party payment processors.

3.3 Order and Transaction Data

Each time you place a food order, we collect information related to that transaction, including:

• Items ordered, customizations, and special instructions;
• Order date, time, and delivery location;
• Order history and frequency of purchases;
• Loyalty points earned and redeemed;
• Promotional codes or discount offers used.

3.4 Usage Data and Website Interaction

When you browse our Website, we automatically collect certain technical and behavioral information, including:

• IP address — used to determine approximate location and detect fraudulent activity;
• Browser type and version — to optimize Website performance;
• Operating system — for technical compatibility purposes;
• Pages visited and navigation paths — to understand user behavior and improve our menu presentation;
• Time spent on pages — to evaluate content engagement;
• Referring URLs — to understand how users find our Website;
• Search queries entered on our Website — to improve search functionality and menu relevance.

3.5 Device Information

We may collect information about the device you use to access our Website, including:

• Device type (desktop, tablet, mobile phone);
• Device identifier or unique device ID;
• Mobile network information;
• Screen resolution and display settings;
• App version (if applicable).

3.6 Location Data

With your consent, we may collect precise or approximate geolocation data to help determine the nearest Jet's Pizza location, calculate delivery availability, and improve delivery accuracy. You may disable location tracking at any time through your device settings.

3.7 Communications and Customer Support Data

If you contact us by email, phone, or through our online chat or feedback forms, we collect:

• The content of your messages and inquiries;
• Your name and contact details as provided;
• Records of correspondence for quality assurance and service improvement;
• Any feedback, complaints, or reviews you submit.

3.8 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your browsing activity on our Website. For detailed information, please refer to Section 9 of this Privacy Policy.

4. How We Use Your Information

We use the personal information we collect for the following purposes, consistent with the lawful bases available under applicable United States law:

4.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders, including delivery and pickup coordination;
• Sending order confirmations, receipts, and delivery status notifications;
• Managing your customer account and login credentials;
• Processing payments and issuing refunds where applicable;
• Resolving order disputes, complaints, or discrepancies.

4.2 Customer Service and Support

• Responding to your inquiries, questions, and support requests;
• Investigating and resolving complaints related to food quality, delivery, or billing;
• Maintaining records of our communications with you;
• Conducting customer satisfaction surveys and collecting feedback.

4.3 Marketing and Promotional Communications

• Sending promotional emails, newsletters, and special offers about Jet's Pizza products and services;
• Delivering personalized marketing content based on your order history and preferences;
• Notifying you about loyalty program updates, rewards, and exclusive member discounts;
• Running contests, sweepstakes, or promotional campaigns with your consent.

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any email or by contacting us at [email protected].

4.4 Analytics and Service Improvement

• Analyzing Website traffic, user behavior, and ordering patterns to improve our platform;
• Conducting internal research and product development for new menu items or features;
• Monitoring and evaluating the performance of our digital services;
• Identifying and resolving technical issues or errors on our Website.

4.5 Fraud Prevention and Security

• Detecting, investigating, and preventing fraudulent transactions and unauthorized access;
• Verifying your identity and the accuracy of your account information;
• Protecting the security and integrity of our systems, data, and users;
• Complying with anti-fraud and cybersecurity best practices.

4.6 Legal Compliance

• Complying with applicable federal and state laws, regulations, and legal obligations;
• Responding to lawful requests from government authorities or law enforcement agencies;
• Enforcing our Terms of Service, policies, and contractual agreements;
• Establishing, exercising, or defending legal claims.

5. Legal Basis for Processing

Our processing of your personal information is grounded in the following legal bases under applicable United States consumer protection law, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and the Federal Trade Commission (FTC) Act:

• Performance of a contract: Processing your orders and delivering our food services as requested;
• Legitimate business interests: Improving our services, preventing fraud, and conducting analytics;
• Legal obligation: Complying with applicable laws and responding to regulatory requirements;
• Consent: Sending marketing communications and using non-essential cookies where your consent has been obtained.

6. Sharing Your Information with Third Parties

We do not sell your personal information to third parties for monetary compensation. However, we may share your information in the following circumstances:

6.1 Service Providers and Business Partners

We engage trusted third-party service providers who assist us in operating our business and providing services to you. These may include:

• Payment processors — to securely handle credit card and digital payment transactions;
• Delivery and logistics partners — to fulfill delivery orders in your area;
• Email marketing platforms — to send promotional communications and newsletters;
• Analytics providers — such as Google Analytics, to analyze Website traffic and user behavior;
• Cloud hosting and data storage providers — to maintain our Website infrastructure;
• Customer support software providers — to manage help desk and support ticket systems;
• Loyalty program technology platforms — to manage points and reward redemptions.

All service providers are contractually obligated to protect your personal information and use it only for the specific purposes for which it was shared.

6.2 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred to the successor entity. We will notify you via email or a prominent notice on our Website prior to any such transfer and explain your options regarding your personal information.

6.3 Legal and Regulatory Disclosures

We may disclose your personal information when required or permitted by law, including:

• Responding to valid subpoenas, court orders, or government investigations;
• Complying with applicable federal or state law enforcement requests;
• Protecting the rights, property, or safety of Jet's Pizza, our employees, customers, or the public;
• Investigating potential violations of our Terms of Service or this Privacy Policy.

6.4 Advertising and Analytics Partners

We may share anonymized or aggregated data with advertising networks and analytics partners to deliver targeted advertisements and measure campaign effectiveness. This data does not directly identify you. Where required by applicable law, we will obtain your consent before engaging in such sharing.

7. Data Security

The security of your personal information is important to us. We implement a range of technical, administrative, and physical security measures designed to protect your data against unauthorized access, disclosure, alteration, or destruction.

7.1 Technical Safeguards

• SSL/TLS encryption: All data transmitted between your browser and our Website is encrypted using industry-standard Secure Socket Layer (SSL) or Transport Layer Security (TLS) protocols;
• Encrypted data storage: Sensitive personal data stored on our servers is encrypted at rest;
• Firewalls and intrusion detection systems: We maintain network-level security measures to prevent unauthorized access;
• Access controls: Personal data is accessible only to authorized personnel on a need-to-know basis;
• Regular security audits: We conduct periodic security assessments and vulnerability testing.

7.2 Administrative Safeguards

• Staff training on data privacy and security best practices;
• Data processing agreements with all third-party service providers;
• Internal policies governing the handling and storage of personal information;
• Incident response plans to address data breaches promptly and effectively.

7.3 Breach Notification

In the event of a data breach that affects your personal information, we will notify you in accordance with applicable state data breach notification laws, including those of the state in which our business operates. Where required, we will also notify the appropriate regulatory authorities.

8. Your Privacy Rights

Depending on your state of residence, you may have specific rights with respect to your personal information. We are committed to honoring these rights in accordance with applicable United States law.

8.1 Rights Under the California Consumer Privacy Act (CCPA) / California Privacy Rights Act (CPRA)

If you are a California resident, you have the following rights:

• Right to Know: You have the right to request disclosure of the categories and specific pieces of personal information we have collected about you, the purposes for which it was collected, and the categories of third parties with whom it was shared;
• Right to Delete: You have the right to request the deletion of your personal information, subject to certain exceptions (e.g., legal obligations, fraud prevention);
• Right to Correct: You have the right to request correction of inaccurate personal information we hold about you;
• Right to Opt-Out of Sale or Sharing: We do not sell your personal information. However, if we share data with advertising partners for cross-context behavioral advertising, you have the right to opt out;
• Right to Limit Use of Sensitive Personal Information: You may request that we limit our use of sensitive personal information to permitted purposes only;
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

8.2 General Privacy Rights for All Users

• Access: Request a copy of the personal information we hold about you;
• Correction: Request that we correct or update inaccurate information in your account;
• Deletion: Request deletion of your account and associated personal data (subject to legal exceptions);
• Portability: Where technically feasible, request that we provide your data in a structured, commonly used, and machine-readable format;
• Withdrawal of Consent: Withdraw any consent you have previously given for marketing communications or optional data processing activities;
• Objection: Object to certain processing activities, including direct marketing and profiling.

8.3 How to Exercise Your Rights

To exercise any of the rights described above, please contact us using the following methods:

• Email: [email protected]
• Website: pizzajets-meal.click

We will respond to your request within 45 days of receipt. In some cases, we may need to verify your identity before processing your request. We may extend our response period by an additional 45 days where necessary, provided we notify you of the extension within the initial 45-day period.

Authorized agents may submit requests on behalf of California residents by providing written authorization and proof of identity.

9. Cookie Policy

Our Website uses cookies and similar tracking technologies to enhance your browsing experience, analyze traffic patterns, and deliver personalized content and advertising.

9.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They allow the website to recognize your device on subsequent visits and store information about your preferences and interactions.

9.2 Types of Cookies We Use

9.3 Managing Your Cookie Preferences

You can manage, restrict, or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our Website and your ability to place orders. For detailed information about how we use cookies and your choices, please refer to our full Cookie Policy available on our Website.

10. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. The following general retention periods apply:

Upon expiration of the applicable retention period, we will securely delete or anonymize your personal information in accordance with our data disposal procedures.

11. Children's Privacy

Our Website and food ordering services are directed to adults aged 18 and over. We do not knowingly collect personal information from minors under the age of 18. If you are under 18, please do not use our Website or provide us with any personal information.

In compliance with the Children's Online Privacy Protection Act (COPPA), if we become aware that we have inadvertently collected personal information from a child under 13 years of age, we will take immediate steps to delete such information from our records. If you believe that we may have collected information from a child under 18, please contact us immediately at [email protected].

Parents and guardians are encouraged to supervise their children's online activities and to contact us promptly if they have concerns about their child's data.

12. International Data Transfers

Jet's Pizza is based in the United States, and your personal information is primarily collected, processed, and stored within the United States. However, some of our third-party service providers may be located in, or operate data centers in, countries outside the United States.

If your information is transferred to, stored in, or processed in a country outside the United States, we ensure that appropriate safeguards are in place to protect your data, including:

• Contractual data processing agreements with our international service providers that incorporate appropriate data protection standards;
• Use of service providers who are certified under frameworks that provide adequate protections for data transferred from the United States to other countries;
• Assessment of the data protection laws and practices of recipient countries before transferring data.

By using our Website and providing your personal information, you acknowledge and consent to the potential transfer of your data to countries outside the United States, subject to the safeguards described above.

13. Third-Party Links and Integrations

Our Website may contain links to third-party websites, social media platforms, or integrated services (such as map services, review platforms, or payment gateways). These third-party sites operate independently of Jet's Pizza and have their own privacy policies. We are not responsible for the privacy practices or content of any third-party websites.

We encourage you to review the privacy policies of any third-party websites or services before providing them with your personal information. The inclusion of a link on our Website does not imply our endorsement of the linked site or its privacy practices.

14. Do Not Track Signals

Some web browsers offer a "Do Not Track" (DNT) feature that signals to websites that you do not want to be tracked. Currently, there is no industry-wide standard for responding to DNT signals, and our Website does not alter its data collection practices in response to DNT browser settings.

However, California residents may exercise their opt-out rights with respect to targeted advertising under the CCPA/CPRA, as described in Section 8 of this Privacy Policy.

15. Marketing and Promotional Communications

With your consent or where otherwise permitted by applicable law, we may use your email address, phone number, or mailing address to send you promotional communications about Jet's Pizza products, special offers, new menu items, loyalty rewards, and upcoming events.

15.1 Email Marketing

All promotional emails include an unsubscribe link. You may opt out of receiving marketing emails at any time by clicking the "Unsubscribe" link in any email or by contacting us at [email protected]. Please allow up to 10 business days for your opt-out request to be processed.

15.2 SMS Marketing

If you have opted in to receive SMS marketing messages, you may opt out at any time by replying "STOP" to any marketing text message. Standard messaging rates may apply.

15.3 Retargeted Advertising

We may use retargeted advertising technologies (such as Facebook Pixel or Google Ads Remarketing) to show you Jet's Pizza advertisements on third-party websites based on your previous visits to our Website. You may opt out of interest-based advertising through the Digital Advertising Alliance (DAA) opt-out portal at www.aboutads.info or the Network Advertising Initiative (NAI) opt-out portal.

16. Your State-Specific Privacy Rights

In addition to the rights described in Section 8, the following state-specific privacy rights may apply depending on your state of residence:

16.1 California Residents

California residents are entitled to the full range of rights provided under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), as described in Section 8.1. California residents also have the right under California's "Shine the Light" law (Civil Code § 1798.83) to request information about personal information shared with third parties for direct marketing purposes in the preceding calendar year.

16.2 Virginia, Colorado, Connecticut, and Other State Residents

Residents of Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), and other states with comprehensive consumer privacy laws may have rights similar to those described in Section 8, including rights to access, correct, delete, and opt out of targeted advertising and the sale of personal data. Please contact us to exercise these rights.

17. How to File a Privacy Complaint

If you believe that we have not handled your personal information in accordance with this Privacy Policy or applicable law, we encourage you to contact us first so that we may attempt to resolve your concern directly.

To file a privacy complaint with us, please contact:

• Email: [email protected]
• Website: pizzajets-meal.click

We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days.

17.1 Regulatory Complaints

If you are not satisfied with our response, you may file a complaint with the applicable data protection authority for your state or jurisdiction:

• California residents: California Privacy Protection Agency (CPPA) — cppa.ca.gov
• All U.S. residents: Federal Trade Commission (FTC) — ftc.gov or by calling 1-877-FTC-HELP (1-877-382-4357)
• State attorneys general: You may also contact the attorney general's office in your state for consumer protection complaints.

18. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this Privacy Policy;
• Post a prominent notice on our Website homepage informing users of the update;
• Send an email notification to registered account holders where the changes materially affect their rights.

Your continued use of our Website and services following the posting of any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.

19. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or the handling of your personal information, please do not hesitate to contact us using the details below:

We are committed to working with you to resolve any privacy concerns you may have. Our team strives to respond to all privacy-related inquiries within 5 business days.